I saw an ad while going through my yahoo mail.It caught my interest so I entered my info on my iPad.
However it did not go through so I gave up. But about 5 min later my phone rang and a woman operator stated that she had alled to help complete my order. So I gave her my credit card info. She reassured me that this was not a sales call.
The Dermavie cream arrived promptly. It had a bad smell and was gritty. Disgusting! I was definitely not going to get anymore.
However about 14 days later a new package arrived to my great astonishment. I thought they had sent me a duplicate order in error. I called to find that I had been billed twice for $96. I was horrified and called the customer service who was rude and hung up on me.
I called again and someone actually gave me an address to return the product and told me that I would be charged for the "free cream" since I had not cancelled in 14 days. Nowhere on that particular site did they mentthis condition. I know for a fact that I would never order a sample with that precondition !
Needless to say I was livid.I asked for a supervisor but he refused stating thT he was not allowed to spend so much time with one customer and hung up on me.
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